Hello,
I am trying to create a module in Make.com that checks if an envelope has been completed. This works for a while, but eventually, I receive an error message. I have a business plan with DocuSign. I have tried several solutions in both DocuSign and Make.com to resolve the issue, but so far without success.
I believe the access token might only be valid for a limited time, and I’m looking for a way to either extend the access token’s validity or use a refresh token so that the system doesn’t keep failing as it does now.
Has anyone encountered this issue and can offer guidance on how to solve it?
Thank you in advance for your help!
Welcome to the Make community!
That looks like a bug, because Make should be using the refresh_token to get a new access_token.
For technical information on this, see
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. Make support has access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing potentially sensitive information about your account, scenario variables, and output bundles might not be advisable as it is a public forum.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free Make account to access the ticketing system (which is only available to logged-in users). After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.
