Editing format in body of Outlook automated email

Questions
, , ,
1

:bullseye: What is your goal?

I’d like to edit the format of the body of my automated Outlook email that is sent out.

:thinking: What is the problem & what have you tried?

I use retell ai as a virtual call agent. It records all of the pertinent info the customer provides and populates it in a google sheet and then sends out an automated email from Outlook. All of this is done with a scenario created in Make.com. When the email is sent, the information is in the format of one long sentence. I would like each piece of information (customer name, email address,phone number etc…) to be listed separately in the email so it can be easily read and understood. No matter how many spaces in the make.com module I make, it still comes through as 1 long sentence. How can I format the body of the email so it is in any format I’d like?

:camera_with_flash: Screenshots (scenario flow, module settings, errors)

Screenshot 2025-12-03 at 10.52.57 AM.png
Screenshot 2025-12-03 at 10.52.57 AM.png1539×645 85.7 KB

3

Hey Daren,

you can use HTML tags to structure the email however you like. Just remember to change the Body Content Type from text to html.

4

Hi Stoyan! Thank you so much for the reply so quickly. It is set to HTML currently. Would you mind explaining how to use the tags? What you see in the screenshot is how it was naturally set up. Those fields in red are just a few of what is captured from the call. I just want the format to be:

Name:_____

Email:_______

Phone Number:________

etc…..

as of now it comes through as

name:______email:_Phone_ etc…..

just one long connected sentence.

I truly appreciate your help!

5

You can use tools like this one to build the HTML:

6

But where do I put the html? In the body of the email? Those red attributes in the body currently that you see in the screenshot are populated from the automation so I would have to build html and click and add those attributes? Programming is not my strong suit. It would be great if I could just click the “return” button like a Word document or regular email after each of those attributes, so it displays the next one as a new, separate line in the email. I wish I could contact you so we could talk in greater detail as to what I need to do to get this done. Thank you for all of your help so far!

7

You can try with the {{newline}} variable and see if outlook will respect that.

For html new line is <br> and then a second <br> to leave an empty row. You can try adding just that between your mapped variables.

8

Sorry to be a pain. I just want to make sure I’m following correctly. So in the body of the email, could you please take a look at my screenshot and just show me one example of how to set that up? Just so I can picture what it would look like? I assume it would be


then one of those attributes in red
?

I apologize for being naive with the programming.

New to this. Thank you so much!

9

My apologies. I did write
one of the red attributes you see in the screenshot

would that be correct? I don’t know why it didn’t show up in my previous msg to you.

10

If you are trying to write <br> here, that’s not gonna work :smiley: it get recognized as an html tag and applied as a new line.

Where ever you want your newlines in the text just add <br><br> and it should give you an empty line.

11

@Daren_Jacobs Here’s a simple explanation.

<br> this inserts a new line which moves your text to the next line, like pressing Enter once.

<br><br> this inserts a blank line which leaves an empty line between text, like pressing Enter twice.

I hope this helps you!

12

Hi Karmic thank you very much for the explanation! Do I just type that in the body of the email at the end of each red attribute like in the screenshot above? Do I type it or is there a function I need to add that has that in it? I noticed yours is in a gray box.

Thank you so much!

1 Like
13

@Daren_Jacobs Ignore the gray box for the <br> or <br><br> and type it in like normal text.

It’s just the text formatting here in the forum. Just focus on adding the new or blank line wherever you want it to be. You can add it before or after the red attribute.

If you want the new or blank line before the name (red attribute) then add the <br> or <br><br> before the name (red attribute).

If you want the new or blank line after the name (red attribute) then add the <br> or <br><br> after the name (red attribute).

Let me know how it goes!

14

Welcome to the Make community!

Have you seen these previous discussions?

Your question may have already been answered here:

You can search this forum for existing answers, and also use the documentation in the Help Centre to get to a solution faster, and also help keep the forum organised. Thanks for your cooperation!

Still require assistance?

If the previous threads above does not answer your question, please edit your question and provide additional details to demonstrate the difference between your question and the duplicate discussions, including what you have tried.

If you require help implementing the answers in the previous threads linked above, please reply with more details of what you have tried, including screenshots.

Hope this helps! If you are still having trouble, please provide more details.

— @samliew