Email draft content bunched up together and not displayed in paragraphs

How To
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1

Hi, I’ve made an automation so that when a record in Airtable is updated, it puts a draft in my Gmail that I need to update as necessary and can then forward on. However, the format I have the text set to in the “content” section in my scenario does not carry over to my email draft. The text is all bunched up together and not set in paragraphs. Does anyone know why this is and how I can fix it?

Also, if anyone has any tips on how I can get these drafts to show up in Superhuman too, that would be great. I see them in Gmail but not in my Superhuman overlay

Thank you

2

Hi Haley,

I’d be happy to assist you with this.

It appears that certain updates in Airtable are intended to trigger the creation of a draft email. To ensure this works correctly, you’ll need to properly configure the email body using the data stored in Airtable.

There are two effective methods to set up the email content in Make.com:

  1. Plain Text Format: Use the {{space}} and {{new_line}} functions provided natively by Make.com to manage formatting.
  2. HTML Format: Alternatively, you can build the email body using HTML for greater styling flexibility and structure.

Let me know if you’d like help implementing either of these options.

3

Thank you so much for your response! I’d love your help please, are there pros cons for using one method over the other?

4

Welcome to the Make community!

Please see these duplicate threads asked and answered by other community members:

Here are some useful links and guides you can use to learn more on how to use the Make platform, apps, and app modules. I found these useful when I was learning Make, and hope they might benefit you too —

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Hope this helps! Let me know if there are any further questions or issues. P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!

— @samliew

5

Regarding your question, here’s a quick breakdown of the pros and cons of each method:

1. Plain Text Format

  • This is ideal when you need a simple, straightforward email without any advanced formatting or images.
  • It’s quick to set up and works well for basic communication. However, it’s limited in terms of visual design and layout control.

2. HTML Format

  • HTML gives you much more flexibility—you can include images, styling, branding, buttons, and structured layouts.
  • That said, the initial setup is more complex, and you’ll need to create or reference a custom HTML template.
  • It’s perfect for polished, branded communications, like newsletters or marketing emails.