Error PROCESSING_ERROR on CloudCovert module

[Ecaterina]

What is your goal?

Social Media Post Automation for that I need to use module CloudConvert

What is the problem & what have you tried?

During run the scenario sometimes randomly appears error convert (PROCESSING_ERROR): Error: (HTTP code 500) server error on CloudConvert module(see attached screenshot). Replay run the scenario does not show the error again, and the scenario completes successfully.

Error messages or input/output bundles

DataError
convert (PROCESSING_ERROR): Error: (HTTP code 500) server error - failed to create task for container: failed to create shim task: OCI runtime create failed: runc create failed: unable to start container process: error during container init: unable to join session keyring: unable to

Input
Bundle 1Collection
Export optionsCollection
Download a file true
Import optionsCollection
DataBuffer, codepage: binary
File name 1000027223.jpg
Input file upload
Convert optionsCollection
File name 1mXZJ7dszlb2Q4FMZs0vNVqJTPMMKkPrd.jpg
Format no
Output format jpg

Screenshots (scenario flow, module settings, errors)

[damato]

Hi @Ecaterina

@Ecaterina

Error: (HTTP code 500)

An HTTP error 500 happens on the server side. It’s an issue with CloudConvert and there’s nothing you can do about it but to wait, as you came to realize.

It can be a permanent bug or a temporary issue. In this case, it seems to be temporary, so you should set your scenario to retry after some time. If the service is up again, your scenario run might complete successfully then.

Add a Break Error Handler to the CloudConvert module and set it up properly.

Don’t forget to Store incomplete executions.

@damato

[mszymkowiak]

Hello,

That happens. Error 500 is related to a server-side error.

You should consider using one of the built-in error handlers to resolve the issue automatically.

How to handle errors - Help Center

Have a nice day!
Michal