Facebook New Lead scenario Error

How To
1

I have a facebook New Lead scenario for almost 2 years. It works good until today.

I got this error:
Scenario has encountered an error while being processed. Fix the error or clear the queue. The reason is: Unsupported get request. Object with ID ‘XXXXXXXXX’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at Graph API - Documentation - Meta for Developers (100, GraphMethodException).

Somebody know how to solve it?
Thanks

2

Hello there @Attilio :wave:

We are experiencing issues with the “Facebook Leads Ads - New Lead” module, which throws “Unsupported get request” errors.

It seems this issue is happening on Meta’s side and users are reporting the same problems in their community.

Follow this community thread which will be updated with the latest information

We are sorry for the inconvenience and thank you for understanding.

4

Hello @Attilio

It looks like Meta has implemented a fix, so the issue should now be resolved.

Please feel free to check on your end and let us know if everything is working as expected.

Thanks for your collaboration :pray:

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