Freshdesk - search tickets by certain keywords in description

Hi, I’m new to using Make and I’m trying to create a scenario for freshdesk to search for open and unresolved tickets that contains specific keywords inside their ticket body/description.

I tried using Search Tickets by Query, I could get as far as filtering by status but could not find how to filter further by certain keywords that can be found in a ticket body/description.

I could not see that function using the Search/list tickets.

Welcome to the Make community!

According to Quickbooks API, you can query most entities in their API.

But the modules in Make might not be able to do that so you may need to use the app’s universal module (if it exists), or the HTTP modules.

For more information, see

If the external service has a Developer API Reference/Documentation then you should be able to integrate the endpoints in Make using the app’s universal module (Make an API call) or generic HTTP “Make a request” module.

You can also suggest for it to be made in the Idea exchange. Don’t forget to search for it first, just in case someone already suggested it, so that you don’t end up creating a duplicate.

If you need assistance in setting up the app’s universal module, or the generic HTTP module, please provide additional information about what you have tried with regards to the external service’s Developer API Reference – how you are setting the connection up, a link to the endpoint are you trying to connect to, and what errors you are encountering.

You can also complete this brand new course/tutorial in the Make Academy on how to use external APIs — API calls with HTTP modules

  • API and Endpoints
  • Header and body
  • Multipart/form-data
  • OAuth 2.0

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Hi @samliew Thank you for your response. I was wondering since you referenced to quickbooks, does your answer apply to freshdesk as well which was my question in mind.

I tried to reference to Freshdesk API as well*MjEwNjcwNjU0My4xNzE3MDkwMTk0#filter_tickets but there seems to be no way to filter tickets through keywords in their description and was wondering if anyone was successful in doing a work around.