Help Needed with Freshdesk Automation

How To
1

Hi Make Community,

I’m having trouble with my Freshdesk automation scenario in Make. Instead of replying to each ticket individually, all responses are being sent to one ticket.

Current Scenario:

  1. Watch Tickets on Freshdesk: New and my open.
  2. Filter by Agent ID: Proceed if assigned to agent ID 5079556751.
  3. Filter by Sender/Subject:
  • If from “Noreply” or subject is “A new educational discount application was submitted,” send the ticket link to Slack.
  • Otherwise, generate an automated response and post it to the ticket.

Issue: All responses are sent to one ticket instead of their respective tickets.

Request: How can I ensure each response is posted to the correct ticket? Any advice on optimizing this setup would be greatly appreciated.

Thanks!

1 Like
3

Hi @ronradix

Please ensure that you have mapped the ticket ID variable properly in the module “Create a Reply”

image
image879×550 58.1 KB

If the problem still persists, please share a screenshot of your scenario and mappings.

Regards,
Msquare Automation - Gold Partner of Make

Book a Free Consultation | Connect Live

Explore our YouTube Channel for valuable insights and updates!

1 Like