Trouble Sending Freshdesk Replies to ClickUp via Webhook or Email

How To
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I’m looking for someone who is smarter than me (shouldn’t be a problem) and smarter than the AI Assistant from Make

Hello, I am trying to automate the following: When I reply to an email in Freshdesk, I want that email to appear as a comment in a task. I’m running into problems with this. Freshdesk can send the subject and content of the email via a webhook, but not my replies. My other approach was to send my reply email directly to the task in ClickUp, but “get a task” doesn’t reveal the email address of the task. At least, I haven’t found one. Does anyone have another solution?

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Hey there,

the email token is not available via an API call, but you can still get it manually from the task it self. If we are talking about a small number of tasks, you can populate the tokens inside a data store along with the task IDs or something and get them from there.

If this is not feasible (which most likely it isn’t), maybe you can watch your sent emails folder directly and match the emails from there? You can try having a custom mailhook in Make and forward emails from your sent folder to it and match them from there.