HELP!.. All Scenarios and connections have disappeared

What are you trying to achieve?

Everything in my account is gone. My account is wiped. All scenarios and connections disappeared. I’m being asked to create my first scenario. I’ve spent weeks learning and building my first scenario. A large one, for posting to all medias, with blog posts too. It was almost completed. I contacted an app developer to help me finish it. I invited him as a guest. He hasn’t logged in yet.

What has happened? If anyone else experienced this or knows if it’s possible to retrieve everything, I’d appreciate a heads up.

It’s a bit scary as this scenario, would have been deployed to at least 5 business sites within the next 2 weeks. But, looks like Make.com, is not ready for production use yet! Especially as I still don’t have a reply to two support tickets yet. Not good.

Steps taken so far

sent 2 tickets to support.

Hello @John_Sheridan I’m sorry to hear about this unfortunate situation.

However, tt’s great that you contacted our Care Team. They have the necessary access and permissions to investigate and resolve this properly. They’ll respond to your inquiries as soon as they can.

Thank you for your patience! :pray: