Help! Can't Login & Access Make Account

I’m currently in China trying to login. I first tried with VPN on, then with VPN off, then with another VPN. I cleared the cache and data multiple times and tried in a different browser and incognito mode. I also had my staff in the Philippines try to login, but same issue.

At first it will seem like I’m logging in, but then there will be a redirect with an error at the bottom that says

“routing entity user with event redirect action is not allowed”

It then takes me back to the login screen and shows an error 418 code. I’m not sure how it could be based on my computer since another person in another country also had same issue. I am able to login to make community, but can’t file a ticket as i need to login to do that.

So weird. Now it’s working. This is resolved. Thanks!

Welcome to the Make community!

This was a known issue, 418: Unknown Exception

In future, please check the Status page first, as well as search latest questions on the Make forum to see if others are also experiencing the same issue.


Additionally, for technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to.

You can open a new ticket, or if you are unable to login for some reason, you also can reach support using the contact form on the website.