How to get correct conversation from "Get Tickets" Freshdesk-Module

[Carl_Engeler]

I am setting up an automation to create notes in Pipedrive based on notes left on a Freshdesk Ticket. I got almost everything working but now my last problem is that instead of using the latest note from the ticket, the automation uses the first one.

Here you can see an example of a ticket input bundle with multiple conversations (=notes left in freshdesk).

This is the field I am using and it looks like I can input the number of the note I want to be used.
Instead of inputting a number I’d like it to automatically use the newest conversation (=highest number).

I feel like I am missing something obvious, can anyone help me with this?

[samliew]

Try wrapping it with the built-in function last.

E.g.:

{{ last(15.conversations) }}

Oops, you can’t do that because you also want to get the body text in the same field.

So you’ll have to use map and last:

E.g.:

{{ last(map(15.conversations; "body_text")) }}