Hi,
I need to post a vídeo on reels using instagram oficial api that is on make.
Everything is correct BUT the cover do not work, i put any number and the cover keeps on the seccond 00:00.
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having this issue too, I’ve seen people use “3” in tutorials and it works for them, but having the same issue as you, video always starts black
To solve your issue, please input the value as 10000.
Regards,
Msquare Automation - Gold Partner of Make
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Hi @Artem2
Please check our answer above to solve the issue.
Regards,
Msquare Automation - Gold Partner of Make
Explore our YouTube Channel for valuable insights and updates!
Welcome to the Make community!
In that case, this is a bug.
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your account or scenario might not be suitable for an open forum discussion.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). Alternatively, you should be able to send an email to helpdesk@make.com and support@make.com and it should create a ticket. After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
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all that gave me is error code “2207057” - “The thumbnail offset you entered is out of bounds for the video duration. Add the right offset in milliseconds.”
BUT oh baby that error code does fix my problem, it’s milliseconds and the format is if 3 seconds = 3000