Issues with data transmission via Webhooks


I’m currently facing a challenge with the encoding of special characters, specifically German umlauts (ä, ö, ü) and special characters like é, when sending data through Webhooks from my backend system to Make. Although the characters are correctly displayed in my system’s logs and are correctly handled when testing via Postman, they appear distorted (e.g., “J\u00f6n\u00e4s B\u00fcre\u00e4” instead of “Jönäs Büreä”) when received by Make.

I’ve ensured that the Content-Type is set to application/json; charset=utf-8 in my HTTP headers, and the issue seems to persist solely when data is transmitted to Make, suggesting the problem might be in how Make processes or decodes the UTF-8 encoded JSON data.

Could anyone provide any insights, documentation, or suggestions on how to address this issue? Are there specific settings or practices I should follow when using Webhooks with Make to ensure the correct handling of special characters?

Hi Jannis,

It seems to be an issue on Make’s end where they cannot be able to encode German umlauts. In this case, I’d suggest checking with their support team so that they can then report it to their devs