Welcome to the Make community!
I have never used MongoDB before and still got it to work, so you definitely skipped or misconfigured one of the steps below!
Are you certain/can you verify that:
The MongoDB integration only works for databases hosted on the cloud.
2. Your connection string correctly points directly to the database, and not just the whole cluster?
The MongoDB connection instructions in the Make Help Center says:
Replace the <username>, <password> with your account credentials, add the database name, and paste the connection string in the app’s connection screen
Did you add the database name to the connection string???
3. Your connection has permissions to read the database/table?
You will need to go to the “Network Access” page and edit the existing access/allow access to Make. This could be simply 0.0.0.0/0
for allow all.
4. Your data structure correctly describes the data structure in the table?
If unsure, use an EMPTY data structure — it still works!
If you need further assistance, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your situation might not be suitable for an open forum discussion.
You can open a new ticket, or if you are unable to login for some reason, you also can reach support using the contact form on the website.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.