Welcome to the Make community!
If you are an Enterprise customer, you should have around-the-clock “24/7 support” — that means even on weekends!
After all, you are paying for this level of service:
Not only that, you should have been assigned to a Technical Account Manager at Make, which should have already made contact with your organisation during the onboarding process.
For more information, please refer to the Service Level Agreement/s that you signed with Make — the minimum service level should be described there in further detail.
Alternatively, you can also use the Hire a Pro category to request for private assistance with Make partners and experts via video call/screenshare/private messaging/etc. This may help you get your issue resolved faster especially if it is urgent or contain sensitive information. It is important to post your request in the Hire a Pro category, as forum members are not allowed to advertise their services in other categories like here (even if it’s free/pro-bono assistance). Posting in the Hire a Pro category will allow other members to connect with you.
Alternatively, you can use the private messaging feature to directly reach out to other forum members. To do this, go to your profile, and click on the “New Message” button:
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.