Thanks for getting back to me Michaela!
Maybe we’re missing something, but the ticket we put in friday morning did not receive a response until late in the day and the only spots available for a meeting were saturday night. Thankfully a slot opened up on friday but it was still 14+ hours from the original ticket since the meeting was at 8pm. We’re still waiting on this issue though and are running processes manually as we there doesn’t seem to be answer for us yet on what the issue is. Is it possible y’all are sending messages that we aren’t seeing?