Queue is full - Scenario switches off

[MaxW]

This is for a scenario where users fill out a form.

I have a message saying: There are 45 records in the queue waiting to be processed.

The weird thing was that my scenario was also set to “off”, so I set it to “on” again and allowed it to process old data. It looked like a it processed a chunk of data, but again it switched off.

I had to do it 2 more times until it allowed me to always have it switched on. By then the queue was clear.

Looking at the History there is this line:
Scenario was deactivated by Make because of reason: Scenario has encountered an error while being processed. Fix the error or clear the queue. The reason is: ()…

I’ve attached a screenshot of 2 operations that show different outcomes. I’m not sure the DataError means and how to resolve.

[L_Duperval]

This is normal behavior. If your scenario has a problem in it Make will eventually stop running it because it consumes your operations needlessly.

The second error indicates that the contact could not be created in Brevo and the error was not handled. Make can’t tell if this is normal behavior or not so it eventually pauses the scenario so you can investigate and fix the problem.

You will need to figure out why the error occurred and put in a fix or handle the error.

As for the processing stopping, it could be because that same error appears again which causes Make to pause the scenario.

L

[MaxW]

Hey thanks for the reply, I’ve attached an example of how the errors are handled.

Is there anything in that filter that could be improved on or am I missing something else?

[L_Duperval]

Is there a difference in Brevo with the data for the two email addresses? (And as an aside, when sharing this type of information, you should obfuscate email addresses, phone numbers, etc.)

The message says “document not found” so it’s possible that the error is related to the data in Brevo.

If the data is identical, then there’s something different in what happens with both “types” of profiles, so one is handled correctly and the other isn’t.

L

[L_Duperval]

One thing to look for is if there are extra spaces or something in the email address (or non-visible characters) that breaks the creation of the profile in Brevo.

L

[MaxW]

Do you think Make is not handling the error correctly?

Just checked a bunch of emails and they all look good, if there was any odd characters in the email address the form itself would pick this up. still scratching my head around this one.

[L_Duperval]

It’s possible. It seems like someone else ran into this last year:

Problem in a scenario (Update contact)

Hi @Barwodder, Welcome to the Make community! You don’t have to “check” whether the contact exists first - that’s an extra unnecessary step. 1. All you need to do is add an error handler to your “Create a Contact” module [Screenshot_2023-10-16_211056] 2. Then, add an “Update a Contact” module. [Screenshot_2023-10-16_211038] Optional Both modules return a Contact ID, which you can use in a Resume directive module, if needed, to continue the scenario as if the “Create a Contact” module su…

Can you share a snapshot of your scenario, especially the sections that are doing error handling?

This discussion might be helpful for you also, even though it isn’t specific to Breco:

If/Else route when contact does not exist (error handling)

I have a module “Get a Contact” (Sendinblue). If the contact isn’t found, I “Create a Contact”. If the contact is found, I “Update a Contact”. Screenshot below, I thought this was a simple way to do that, but it understandably sends me warning emails “Contact does not exist” whenever the contact isn’t found. [Screen Shot 2022-12-21 at 12.12.28 PM] I need the scenario to finish regardless of whether a contact is found, so what’s the right way to do it? Thank you!

L

[MaxW]

Thanks, those do look similar. I’ve raised a support ticket with Make for now to see if they can look into it as well. Weird thing was that it was working fine from the start, and only noticed it recently had these issues.