Hi,
some time ago I have ADDED my device (iPhone) and connected the app to my account using the QR Code scan. And it all worked fine.
However, I made the mistake to LOG OUT. (on my phone Make app)
Now, when I want to log back in, the only option is to SCAN A QR CODE or enter the 32 digit code.
My device is still in the list of DEVICES under my Make account, but there is no option to disply its 32 digit code.
So unless I ADD A NEW DEVICE (which would then require to update all my scenarios!!!), I don’t see how to reconnect my phone Make app to my account…
In case anyone suffers from the same issue, here is the deceptive answer I received from Support:
Hi there,
Thank you so much that you’ve chosen to connect with us. My name is Hanna and I’m happy to assist you with your ticket and ensure you receive the best possible care.
I am so sorry for any inconvenience you experienced!
My sincere apologies for the delayed response. We are currently experiencing a significant increase in the number of support requests, which has impacted our response times. I appreciate your patience.
Unfortunately, the only available option is to add a new device to reconnect the app. This will require scanning a new QR code or entering a new 32-digit code. We understand that this may mean updating all scenarios that use the device, and we apologize for the extra steps needed.
Should you have another topic to raise, please create a new ticket so that we can answer you more efficiently.
