If you are looking for a way to reply to email in the same thread insted of sending a new email in Gmail, you are right here.
Hi all,
I hope this will save you some time and help you.
My Story: I want to send a reply to email. However the Gmail module “send an email” sends a new email insted of replying as thread (in the same email).
Other topic suggested using references, reply-to etc. Unfortunatly, none worked for me.
My Scenario: To simplify things, i will only mention the important part: I want to send status updates to the customer this inlcudes 3 parts:
- Acknowledgment of reception (Reply to the first email)
- Appointment confirmation
- Work done confirmation
Sloution: For this sloution we need 2 things
- The Email module: Unfortunatly, the Gmail module does not support the reply function.
- The Email
message-id: In order to reply to an email, we have to provide the thread ormessage-id. This can be captured from the original email. If you are watching the emails like me, this can be easily done since the watch email function captures this automaticly. if you don’t have it, youll need to do a work around.
Themessage-idshould look like:<agkawagjlaghakjsfasf@mail.gmail.com>with the<>
they are not a place holder!
Now, go ahead and create a “send an email” using the “Email” module (Not the Gmail Module).
At the bottom, add to the headers a new key called message-id, the value should then be your message-id you want to reply to.
This should do the job. I am working with ticketing system, so i stored the message-id in a custom field so i can use it later on to send the other status update emails. However this is optional and can be stored anywhere if needed.
Please excuse my grammer 
Wish you all best.
The Scenario:
The Watch Emails Response:
The Send an Email Headers:
as mentioned, can be automaticly set, or captured and entered manually.
Also, make sure you select the first item in the array, not the array itself.
