Hi Makers — I’m with Bitscaled, a senior-led managed IT, cybersecurity, cloud, and automation team based in Tampa Bay, Florida.
We help operations-heavy SMBs turn disconnected tools, manual processes, and unreliable workflows into practical systems that are documented, monitored, secure, and maintainable.
If you need more than a quick scenario build — such as someone who can understand your business process, connect the APIs, handle authentication and data flow, add AI safely, and support the system after launch — we can help.
What we build and support in Make:
• Make scenario design, cleanup, troubleshooting, and performance optimization
• Broken scenario diagnosis: failed modules, webhook issues, malformed payloads, mapping errors, pagination, rate limits, duplicate runs, and API/authentication failures
• Custom API integrations using HTTP, REST APIs, webhooks, OAuth, API keys, JSON, XML, CSV, and custom data transformations
• AI automation with OpenAI, Claude, Gemini, Perplexity, and other LLMs
• AI agents for lead qualification, inbox triage, ticket routing, document extraction, knowledge retrieval, classification, summarization, and structured decision support
• Human-in-the-loop approval workflows for high-impact actions, quotes, communications, payments, record updates, and AI-generated outputs
• CRM, sales, and customer-operations automations: lead capture, enrichment, routing, follow-up, pipeline hygiene, proposals, onboarding, renewals, and client reporting
• Service-desk and IT operations workflows: ticket enrichment, priority classification, alert routing, escalation, asset/inventory updates, incident communications, compliance evidence collection, and recurring reporting
• Finance and back-office workflows: invoice and payment notifications, reconciliation support, quote-to-project handoff, client onboarding, document collection, and approval routing
• Google Workspace, Microsoft 365, Slack, Teams, Discord, ClickUp, Linear, HubSpot, Salesforce, Airtable, Notion, Google Sheets, Supabase, custom databases, and custom/internal applications
• Secure integrations between cloud apps, internal systems, portals, databases, and client-facing tools
• Make scenarios connected to custom web applications, Next.js/Node.js services, dashboards, Supabase, Google Cloud, Vercel, and external APIs
• Scenario documentation, runbooks, handoff training, and ownership transfer
• Error handling, alerting, retries, idempotency, fallback paths, logging, data validation, and tested recovery procedures
• Ongoing monitoring, maintenance, enhancement, and managed automation support
How we approach projects:
- We start with the actual business outcome, not just the modules.
- We map the workflow, source-of-truth data, approvals, exceptions, and failure modes.
- We build a maintainable automation with clear naming, documentation, observability, and alerts.
- We test edge cases before production, including duplicates, missing data, API limits, and partial failures.
- We provide a clean handoff or stay involved through a monthly managed support arrangement.
Best fit for:
• SMBs that need dependable automation but do not want to hire a full-time integration engineer
• Healthcare, manufacturing, logistics, professional services, legal, and other operations-heavy teams
• Teams with an existing Make setup that has become difficult to troubleshoot or safely expand
• Businesses adopting AI that need practical workflows, controls, human review, and measurable business value
• SaaS companies and agencies that need custom integrations, backend automation, or ongoing technical operations support
• MSPs and IT teams that need help integrating client systems, service workflows, cloud tools, and AI capabilities
Example projects:
• Build an AI-assisted intake workflow that receives forms, emails, PDFs, or call notes; extracts structured data; checks completeness; routes the request; creates the correct CRM/ticket/project records; and sends a human approval request when needed.
• Repair and harden an existing Make scenario that intermittently fails due to bad data, OAuth expiration, duplicate webhooks, API rate limits, or unclear error handling—then add alerts, retries, runbooks, and monitoring.
• Connect a CRM, Google Workspace or Microsoft 365, Slack/Teams, accounting platform, project-management tool, and internal database so client onboarding, project setup, tasks, notifications, documents, and status reports run from one reliable process.
• Deploy an AI operations workflow that classifies support requests, summarizes customer context, suggests next actions, routes tickets by urgency, and keeps human staff in control of final decisions.
Why Bitscaled:
One accountable team for managed IT, security, cloud, and automation.
We bring an MSP mindset to Make work: security, reliability, documentation, access control, operational continuity, and support after deployment matter just as much as getting the workflow to run once.
You will work with a senior technical team that is comfortable beyond no-code automation: APIs, databases, authentication, cloud infrastructure, custom software, cybersecurity, and real business operations.
Engagement options:
• Fixed-scope discovery and workflow design
• Fixed-price Make scenario builds
• Scenario repair and optimization
• AI automation proof of concept
• Custom integration development
• Monthly automation care plan / managed support
• Fractional automation and IT operations partnership
To get started, send:
• What process you want to automate
• The apps, systems, or APIs involved
• What triggers the workflow and what “done” should look like
• Any current scenario, error message, sample payload, or documentation
• Whether this is a one-time build, a repair, or ongoing support
We can help you turn it into a secure, supportable automation system—not just a fragile scenario.
Website: https://bitscaled.tech
Contact: Contact Bitscaled - Tampa FL MSP & IT Support
Tampa Bay, Florida | Remote projects welcome