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samliew · September 18, 2025, 4:49pm

Welcome to the Make community!

Polling Triggers: Epoch Panel & Selecting Older Data

Go to the Epoch Panel, by right-clicking on the trigger module (polling triggers only), and select “Choose where to start” from the list of options in the context menu.

If you select “From now on”, the next time the scenario runs it will only return new data (or nothing if there is no new data).

You can also select other old data to re-run your scenario with next using the “Choose manually” option. This will then show you a list of previous historical items you can select to process the next time the scenario is triggered.

For more information, see

Hope this helps! Let me know if there are any further questions or issues.

— @samliew
_{P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!}

samliew · September 19, 2025, 2:56am

No issues on my end.

Contact Make Support

For technical issues or bugs like this, contacting Make support by creating a ticket is the only official option available to paid Make customers. If you are a free customer, I recommend that you get a free Pro plan to get quicker support via the ticketing system.

Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will also be able to reach out to the developer. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.

Search for Updates First

Before creating a support ticket, do try to look around if others are facing the same problem too. Here are some things you can do —

Check the Make Status page to see if it is an ongoing network-wide issue/outage, and view any updates of internal investigations (example).
Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use:

tags:error bug "not working"

How to Create a Support Ticket

If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advised to create a free Pro account to access this page.)

After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again.

Example of email subject: [#1234567] Ticket created | Technical challenge

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Resolution

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