Track Email Open/Click Events in HubSpot

Features
,
1

Hey,

image
image737×274 20 KB

While the emails sent via automation from Make are logged in HubSpot (by BCC address by Hubspot), the open and click tracking isn’t working.

I’ve found this explanation:
“HubSpot will not generate open or click events for sales emails when the interaction comes from a non-human source, such as bot activity.”

Does this mean that emails sent through Make automation are considered “bot activity,” and therefore tracking won’t be possible?

Has anyone encountered this issue before? Any workarounds or advice on how to get open/click tracking for these automated emails?

Thanks in advance!

2

That’s not what it’s referring to. It refers to when an email with hubspot links included in it is sent out, some email applications have softwares that mimic opening the email and scanning the links (which are the same as opening them). These usually happen within the first few seconds of the email being delivered, so Hubspot just says it won’t track those events.

BCC-ing an email to be sent to Hubspot doesn’t mean you have email tracking. The email needs to contain Hubspot links in order for Hubspot to track them

1 Like