Hello, I have an issue with the Watch Emails module. I have successfully set up and tested a connection to my email provider and all looks good. When I choose “Choose Where To Start” and select “The first email”, it correctly shows an email as expected.
When I try to run either as “This Module Only” or clicking the big Run Once button, it times out. I have rebuild the scenario quite a few times and get the same result each time.
I have not trouble connecting to the email service through a regular mail client.
Is there any more detailed logging or otherwise which can give me a hint as to what is wrong?
The timeout message is not very informative.
Any help would be greatly appreciated.
This could be intermittent server issues on the external service.
Handle errors so scenarios don’t stop.
You might want to add some error handling to your modules to handle exceptions, so the failing module(s) can automatically be retried or ignored. By handling any errors by adding a “Error handler” to the module, the scenario won’t throw an error and get turned off.
Error directives can only be added to an error handler route.
1. Right click and select “Add error handler”
2. Error handlers will appear
For more information on error handling, see:
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Thank you for your reply, This is not an intermittent error. It has never successfully executed so adding error handlers will be unlikely to provide me with any further insights into what is actually go stray. There must be a better way to debug and step through the execution to see exactly what is failing.
Make has a Chrome Extension called the Dev Tool. I don’t think it will help in this case, but you can give it a shot.
Thank you. I use firefox. The dev tool seems to have pretty poor reviews also.
At this stage I am loosing confidence in Make. It seem very flaky so far and I am starting to think it might not be the best platform for integrations in an enterprise environment.
I use it all the time to copy filters, change connections, remap modules, and debug API calls. I don’t use the other stuff that often but it’s great for what I do use it for. I haven’t reviewed it but perhaps I should.
What can you tell us about the email server you’re using? If someone else can create a similar connection perhaps that will help.
Also, have you already created a ticket?
Thank you. I very much appreciate your help.
I had no luck with gmail despite following the integromat video via the help page. I am now trying a very simple old-school email service I have been using for years. None of the BS google or Microsoft use to tie you into their platforms.
What confuses me the most is that it can successfully pull emails when I select the “Choose where to start/Select the first email” but fails when it is run.
To be honest, I didn’t know there was a place I could raise a ticket. How do I do that?
I have only been trying Make out for just under a week - so I am still pretty green.
Again, I really appreciate this!!
Ah, found where to create the ticket!
There have been cases where external services don’t follow certain API specs and Make ends up in a position where it cannot correctly use the services. In those cases we have to use individual HTTP calls and/or create a custom app.
I’m just wondering if your email provider is doing something similar, especially if it’s lesser-known. That’s why it’s important to replicate the issue. For that, we would need to know the service…
Yeah, I see your point.
Given that all the IMAP settings and credential are provided in the connection, It would make more sense for Make to use the standard IMAP protocols to call the service rather than rely trying to hit any API. All the info it needs is there and it not as if IMAP is not a well-know service.
Well, that is the way my mind works…
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I am having what seems like the same problem. Watch Email (imap) was working a couple of weeks ago but now times out. Yet the connection verifys. Interestingly, i’m also using ventraip to host the email
This is interesting.
I got in contact with VentraIP yesterday and confirmed that there was no reason that IMAP services would not work from outside AU. (I chose the Make’s EU hosting). I explained the whole situation and they assured me that there was absolutely nothing from their side that would prevent IMAP from working.
Given it had worked for you in the past, I wonder if there has been any “updates” to the Make module in recent times.
Wish there was some sort of change log re: the implementation of this module. It failed for the first time for me on July 12 and hasn’t worked since.
Just confirmed that my ventraIP email can be accessed via IMAP with Thunderbird running locally from my Australian IP address.
I can also access it via thunderbird IMAP via overseas proxies
Then looks like this has to be investigated further by Make support.
For technical issues like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your account or scenario might not be suitable for an open forum discussion.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). Alternatively, you should be able to send an email to helpdesk@make.com and support@make.com and it should create a ticket. After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
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ok thanks will do.
Interestingly, I just created a new free imap email with zohomail and it worked correctly in the Watch Email module
Yep, already logged a ticket. Patiently waiting… sort of.
Thanks.
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Yeah, I tested via a server I have in the US. All good.
