Watch Email Timed out while authenticating with server

I have a Watch Emails for Gmail step in a bunch of my scenarios, and it fails once every few days (but is successful in between these times)

Error wording is:

  • Timed out while authenticating with server

  • Cannot initialize the scenario because of the reason 'Timed out while authenticating with server'

I’ve tried verifying and re-authorising the connection - anyone have an idea why this would be happening so inconsistently?

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i have the same errors since some days

Same problem here! I tried to authorize the connection with Gmail via Cloud Platform and OAuth, but only run once!

Also encountering this problem across my scenarios. It just started today around 6:30AM EST. I have re-authorized and also tried making a new connection (through sign in with Google feature using company email) with same credentials, and still no luck. The new connection did finalize, but then when Make was trying to fetch the folders for me to choose from it just spins and spins.

Hi everyone, welcome to the Make Community, and thank you for raising this here.

Could you please open a support ticket with our Customer Care team? They have the tools and permissions to investigate this further, try to replicate the issue, and escalate it to our development team if needed.

Thank you very much for your collaboration, and we’re very sorry for any inconvenience this may be causing.

2 Likes

Hi everyone, if you are using the “Watch Emails” Gmail module, I’d recommend switching to using the Custom Mailhook module instead.

This bypasses any authentication issues, and allows your scenario to run almost instantly when an email is received from your mail provider.

For more information on how to set this up, see “Custom mailhook module” in the Help Centre.

Hope this helps! Let me know if there are any further questions or issues.

@samliew
P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!

1 Like