Hi, I followed the instructions in the documentation to set up WhatsApp Business Cloud https://www.make.com/en/help/app/whatsapp-business-cloud
But I’m unable to send a test message, not even with the test number. Any idea what happened? I already added my private whatsapp number to “recipient phone number”, and have the system user and token all setup. I’m currently out of ideas.
Thanks in advance for reading, and I appreciate all the help that I can get.
Regards,
Winnie
Welcome to the Make community!
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your account or scenario might not be suitable for an open forum discussion.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.
thanks Sam, for your suggestion, I’ve created another ticket there as well! Many thanks for pointing me to the right direction.