Own WhatsApp number does not send a message, test number works

How To
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Hey, I’ve been struggling with the WhatsApp Business Cloud for days. Unfortunately, I can’t get messages to be sent from my own number. Template messages as a start do not work either. Only the test number works in everything.

  • Methods of payment are stored
  • System user with Whatsapp rights
  • Token works
  • and much more…

I don’t get an error message for my own number in the Business Manager either, but it never arrives.

My question/assumption would be:

  • Do webhooks need to be set up in the Facebook app? I only wanted to use it for Make.com, not for my website.

  • Does my ‘business’ on Facebook have to go through verification first? My WhatsApp number is verified! Code received etc. worked.

As you can see in the screenshot, there is a yellow message on the app page, but when I click on ‘View more’ there is no error in the overview.

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Hi @Sven3

Please notethe following information about the phone numbers:

  • The phone number should not be registered with your personal WhatsApp account which you use to communicate with your friends and family. If already registered, delete the existing account on your mobile to register with WhatsApp Business Cloud.
  • You cannot use the same phone number simultaneously on both on-premise and Cloud API at the same time. Only one platform is supported at a time with the phone number. See overview and phone numbers.
  • Do not infringe the WhatsApp Terms and Conditions: “If you use anything other than the official WhatsApp Business Platform or other official WhatsApp tools, We reserve the right to limit or remove your access to WhatsApp as this violates our policies. Please do not use any non-WhatsApp authorized third-party tools to communicate on WhatsApp. See Unauthorized use of automated or bulk messaging on WhatsApp for more information”.

If the above points are followed and did not work, please start the below steps again:
https://www.make.com/en/help/app/whatsapp-business-cloud#set-up-whatsapp-cloud-api

Regards,
Msquare Automation - Gold Partner of Make

Free Consultation | Live Implementation

Visit us here | Youtube Channel

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3

If you want to use your own phone number, as in the one you have with the WhatsApp application on your phone, you will have to “upgrade it” to WhatsApp Business API which will let you but will also make you lose access to it on your phone.

WhatsApp comes in 3 versions:

  • WhatsApp Messenger: free version, the one a lot of us use for personal communication.
  • WhatsApp Business: free version, 99% identical to Messenger, but intended for businesses.
  • WhatsApp Business API: paid version. No app, only API access. This is the one you are trying to configure.

If you instead want to use your WhatsApp number running on your phone, without any changes, we developed an app right for that called 2Chat [1].

[1] https://www.make.com/en/integrations/two-chat

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