I followed the steps, registered a business number, permanent token.
Followed the exact steps in the video.
However, if i run the module ‘send a message’: no message got send, and no error message.
(I do receive the Hello_world message generated in the “Meta’s developer console”)
More people facing the same issue?
Apparently, it is not possible to send messages to random numbers with which you have no history as it would be a huge security risk. Therefore, a prerequisite for being able to send a message to a number seems to be that this number has texted you back at least once.
I’ve not used WA business in this context, but via Twilio and the live chat app we use (crisp.chat) using it’s built in integration…
We can reply to a message sent to us by a customer, no longer than 24 hours ago - the client needs to however initiate the conversation. If after the 24 hour window, the message doesn’t get delivered (which is a challenge over weekends). We use email as a fall-back. This 24 hour limit is the same with FB messenger for a client originated conversation.
You can set up a set of predefined and preauthorised ‘template’ messages, to initiate conversations. These need to be pre-vetted. You could use these for transactional updates etc. But you cannot just kick off random conversations. (Caveat : I’m speaking theoretically - I’ve never done this myself for my business). We use the use case above, to respond to customers via our livechat via whatsapp.