Whatspp business cloud module has suddenly stopped working.
Tried connection again, no connections appear when connection. using whatsapp business api.
Error messages or input/output bundles
InvalidConfiguration Error
This connection type is no longer supported. Please use the correct WhatsApp Business Cloud connection. - this error is being showed.
Same exact thing happened to me. My Make scenario was working 6 days ago. I{ve even updated to the new Whatsapp module with no problems at all. Why is this happeningā¦ Now the module asks me for a new conection and it doesn{t recognize the phone that I have with meta.
Same for meāIām suddenly getting the error ānumber not foundā even though the number exists on the WhatsApp Business account. It was working until March 20, 2026, but today it stopped working.
We apologize for the frustration caused by the error.
Meta has recently updated the rules governing how third-party applications connect to its API. Make is now a Tech Provider/Partner with Meta, and due to this, new stricter connection requirements have been introduced. So the old WhatsApp connections have been deprecated and are no longer supported. You will now need to create a new connection(embedded type) for WhatsApp Cloud.
Please follow the documentation to create the new connection. If you encounter any issues or errors during the process, please share a screenshot so we can investigate further.
Hi. This didnāt solve it. I cannot see my page in the business portfolio. There must be a problem in makeās auth to meta side since the test API works perfectly on my side.
Hi Vendy. Thanks for replying. Unfortunately as stated by others, this does not solve the problem. We took special care to update the Whatsapp Business Module, more than a month ago.
Starting March 17-18 the whole scenario *which worked for more than a year failed.
No matter if I try to use the new connection method. MAKE does not see any of my previously registered phone numbers* (with the API). Which are working totally fine (tested them with Postman, with 200 OK results).
Both phone numbers do not exist for MAKE and Iāve even disconnected 2FA in both of them. No use.
Another thing is that Iāve tested N8N, and everything works perfectly thereā¦ I hope you are not trying to drive future customers away. Itās been very confusingā¦ You connection method seems to work if I register a phone number directly with Whatsapp Business (on the phone itself), but not with the ones used just for Whatsapp API (to be able to send template messages).
It has been a horrible experience, and you did this without even letting us know about the change. Iām really considering moving to N8N for good, but Iām giving a chance to MAKE to fix this. The whole process has been messy, and Iām not going to wait much longer while I lose prospects.
Again, your process works just for Whatsapp Business App, but not any more for us who took special care in registering phone with the API.
Thank you for the detailed explanation, and I apologize for the issues caused by this.
Our developers contacted the Meta team, and they are discussing the current possibilities. Iāll update this thread as soon as we have some new information.
Hello Community, since I saw a lot people having the same issue I decided to create a mini tutorial where I explain how to setup You Whatsapp Business Cloud API by using:
-Webhook module to listen for messages
-HTTP module to send āmessagesā and API
You need to have access to your facebook developers account and you should have your business already verified (that you should since most of you were already using the API through make modules)
PART 1: Setup Webhook is in case that you need to listen for incoming messages.
Thank you so much for doing this. IĀ“m really grateful that you took the time to make a tutorial. It is very complex hoever, and requires so many extra steps. Granted it may solve the problem. (I will try it). ItĀ“s been almost two weeks and the engineering team has been unable to correct the problem with the Whatsapp Module.
Ramon thank you for explanatory videos. this could solve it, yet, the damage it created on my business is huge.
Iāve very complex customer care service scenarios, spending 200-300k credits monthly. changing this first module means dropping everything apart. This should have been taken care by Make itself. Migrating to n8n, at least I wonāt get any surprise updatesā¦. My frustration and disappointment is huge
This usually means your old WhatsApp connection is no longer supported by Make.
The fix is usually to create a brand new WhatsApp Business Cloud connection and reconnect the module with that one. Old connections may stop working even if the scenario was working before.
If no connection appears when reconnecting, Iād also check the Meta side to make sure the phone number and app are still linked correctly.
What is your goal?
What is the problem & what have you tried?
Error messages or input/output bundles
Screenshots (scenario flow, module settings, errors)
