Whatsapp connection

[Daan_van_Bergen]

Make.com is not connecting to my Whatsapp account.
When I press Creator Webhook and then Create Connection, I automatically get connected to WhatsApp Business. This gives me a Meta connection with Make, allowing me to seamlessly link my business account to Make.com.

I select the business portfolio and create a new business account (choosing an old one is not an option).
After that, I only see the message “Cannot onboard clients at the moment” and in Make I see “Waiting for authorization”, which keeps running for a long time.

Is there a solution or a workaround?

[ROLL-E]

bump, same issue since yesterday

[Daan_van_Bergen]

Sorry. No harm intended. Hoping for some help.

[samliew]

Welcome to the Make community!

As multiple users are experiencing the same issue, it is a server-side problem that needs to be reported to support.

Contact Make Support

For technical issues or bugs like this, contacting Make support by creating a ticket is the only official option available to paid Make customers. If you are a free customer, I recommend that you get a free Pro plan to get quicker support via the ticketing system.

Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will also be able to reach out to the developer. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.

Search for Updates First

Before creating a support ticket, do try to look around if others are facing the same problem too. Here are some things you can do —

1. Check the Make Status page to see if it is an ongoing network-wide issue/outage, and view any updates of internal investigations (example).

2. Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use:

   tags:error   bug   "not working"

How to Create a Support Ticket

If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advised to create a free Pro account to access this page.)

After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again.

Example of email subject: [#1234567] Ticket created | Technical challenge

Priority of Tickets

If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, therefore they have to prioritise tickets based on the organisation’s subscription plan. For more information about the different levels of customer support, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription tab. If you are a free customer, I recommend that you get a free Pro plan to get quicker support via the ticketing system.

Resolution

When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.

Hope this helps! Let me know if there are any further questions or issues.

— @samliew
_{P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!}

[Jorge_Toledo]

This issue only occurs with business accounts/portfolios that do not yet have any WhatsApp account configured.

I currently manage 4 business accounts: 3 of them already have WhatsApp accounts working and processes built in Make, and everything works as expected there.

However, with 1 business account that does not yet have any WhatsApp account, the new onboarding flow consistently returns the following error:

code: “SC424”
name: “InvalidConfigurationError”
message: “[access_denied] Permissions error”

I understand the recent update that Make has introduced to simplify the WhatsApp onboarding process, but this limitation prevents me from creating new WhatsApp automations for clients with new business accounts.

[Abhishek3544]

Hello Community,

I am trying to connect my WhatsApp Business account with Make.com, but while onboarding through Facebook login I am getting the following error:

“cannot onboard customers at this time”

Steps I have tried so far:

• Logged in with my Facebook Business Manager account.

• Confirmed that my Business Manager is active.

• Tried different browsers and cleared cache.

But still, the onboarding is not proceeding.

Could you please guide me on how to resolve this issue?
please guide me process

Any suggestions or workarounds would be highly appreciated.

Thanks in advance

[shafeel_M]

Same error here while connecting my whatsapp .

[Sebastian_Pena]

Having the same issue, have you found a solution?

[vendy]

Hello @here

Thank you for reaching out to us and sharing your experience with the community. We apologize to hear about your frustrations.

After investigating this further, we found that this issue appears to be originating on Meta’s side. We recommend reaching out to Meta’s Support team for assistance or alternatively, you can explore third-party WhatsApp API providers on the web and use their apps on Make, for example 360Messenger for WhatsApp.

Thank you for your support

[Daan_van_Bergen]

Thanks! I’ll look into that.
The Correct URL is : home page - 360messenger - whastapp api for chatbot, marketing, messaging

Rgds, Daan

[Andres_Lastra]

Hi everyone

I’m currently trying to connect WhatsApp Business to my flow in Make, but I’ve hit a roadblock with the Meta authentication window.

When I go through the connection steps, Meta opens a pop-up window, but instead of continuing with the setup, I get the following message (translated from Spanish):

“No puede registrar clientes en este momento”
“It’s not possible to register clients at this moment. Would you like to share your contact information so someone can get in touch with you and inform you about the next steps?”

Below that, there’s a blue button that says:

“Yes, share my contact information.”

When I click the button, it just keeps loading indefinitely and never progresses to the next step. There’s no way to continue or retry from this screen.

What I’ve tried so far:

• Restarting the connection process.

• Logging out and back in to both Meta and Make.

• Using different browsers (Chrome, Edge).

• Disabling ad blockers and clearing cache.

None of these worked — the message keeps appearing every time.

Additionally, Meta’s customer support is practically nonexistent or at least I haven’t been able to reach any effective channel to get assistance on this issue.

Has anyone experienced this before or found a workaround to get past this Meta screen?
Any help would be greatly appreciated

[gleb_logautomate]

@vendy but it’s a paid 3rd party product. did you further investigate the issue? Any updates from Meta?