How to Connecting WhatsApp Business Cloud with Make

Questions
1

:bullseye: What is your goal?

Title: Cannot Connect WhatsApp Cloud API to Make - Tried 3 Approaches

Hi everyone,

I need help connecting my WhatsApp Cloud API to Make.com. I set up everything through Meta Developer Dashboard and it works (3 templates approved and active), but I cannot connect it to Make

My Setup:

  • Meta App: Nisha Messaging API
  • Permanent System User token generated
  • Business verified, payment method added
  • App Mode: Development (cannot switch to Live - says Advanced Access needed)
  • Make Core plan

What I Tried:

  1. CUSTOM WEBHOOK: Created webhook in Make.com, pasted URL into Meta’s webhook config. Error: “callback URL or verify token couldn’t be validated.” Make showed “Successfully determined” but Meta keeps rejecting it.

  2. TEMPLATE EMBEDDED SIGNUP: Used “Create a basic chatbot for WhatsApp” template. Selected “Connect a WhatsApp Business App” then entered my number. Got “Number not found” and “not registered with WhatsApp Business” errors because my number is on Cloud API, not the Business App.

  3. DIRECT MODULE: When I search for “WhatsApp Business Cloud” inside a blank scenario, the module does NOT appear. But WhatsApp Business Cloud templates DO show in the Templates section.

Questions:

  1. How do I connect a Cloud API account (set up via developers.facebook.com) to Make?
  2. Do I need to install the WhatsApp Business Cloud app first? Where?
  3. Is Development mode the problem? Do I need Live mode?

Any help appreciated. Thank you!

:thinking: What is the problem & what have you tried?

My Questions:

  1. How do I connect a WhatsApp Cloud API account (set up directly through developers.facebook.com) to Make.com’s WhatsApp Business Cloud module?
  2. Do I need to install the WhatsApp Business Cloud app first? If so, where?
  3. Is the issue related to my app being in Development mode? Do I need Live mode for the connection to work?
  4. Has anyone successfully connected WhatsApp Cloud API with Make using a non-US phone number (Pakistan +92)?
3

Hi @Nisha_Beauty_Salon A couple of things stand out here. The webhook validation error is usually caused by the verify token not matching exactly between Meta and Make. Double check there are no extra spaces or characters.

For the WhatsApp Business Cloud module not appearing, you need to first install the WhatsApp Business Cloud app from the Make app marketplace before it shows up in your scenario.

And yes, Development mode is likely part of the issue. In Dev mode, you can only message numbers that are added as test numbers in your Meta app. Switching to Live mode requires going through Meta’s Advanced Access request.

1 Like
4

Hello @Nisha_Beauty_Salon let’s do it by parts because you need to do several steps. so let’s concentrate in the webhook

  1. add your webhook from make and any token

make whatsapp webhook 1
make whatsapp webhook 11920Ă—684 151 KB

  1. In make, you have to put a webhook response. CODE: 200 AND BODY: the parameter from the webhook called hub.challenge

make whatsapp webhook 2
make whatsapp webhook 21920Ă—736 125 KB

3. You have to activate this mini scenario, then go back to facebook and click verify and save (sorry that my meta is in spanish)

make whatsapp webhook 3
make whatsapp webhook 31920Ă—989 180 KB

4. facebook will send a verification code to your mini scenario which reply with the hub.challenge code and you will see that your facebook page changes displying several events below. Now you have to look for the events that corresponds to messages

make whatsapp webhook 4
make whatsapp webhook 41707Ă—1080 198 KB

5. Subscribe to that events, save and now you can write a message to your whatsapp number and you will see those messages in your webhook

make whatsapp webhook 5
make whatsapp webhook 51731Ă—1080 155 KB

1 Like
5

Thank you for your help. will try these steps and get back to you if needed further help

6

Thank you for your help. will get back to you if needed further help

7

You do not need the old WhatsApp Business App path for this.

If you want to use WhatsApp Business Cloud in Make, the usual setup is:

  • use the WhatsApp Business Cloud app/module in Make

  • create a new connection there

  • connect it with your Meta Business / Cloud API details

A few important points:

  • Development mode can be a problem for real use, especially outside test users

  • the module does exist in Make, so if it does not show in search, that feels more like an account/workspace/app-loading issue

  • your phone country code is not the main problem here

So I would focus on 2 things first:

  1. make sure you are using the actual WhatsApp Business Cloud module/app in Make

  2. move the Meta app to Live when possible, because Development mode often limits what will work properly

If the module still does not appear in a blank scenario, that sounds more like something Make support should check on their side.

8

Yes you can create pretty easily. Keep the support on your side for better guide.