Integrating WhatsApp Business Account with Make to receive and reply to a WhatsApp message

:bullseye: What is your goal?

To receive and reply to a WhatsApp message.

:thinking: What is the problem & what have you tried?

My WhatsApp Business Account (WABA) has been created under the Meta Business Portfolio (Business Manager), with a phone number.

I created this scenario:
WhatsApp Business Cloud (watch events) → WhatsApp Business Cloud (send a message).

The goal of this scenario is to receive and reply to a message sent from another phone number.

2 things to note is that in the set-up guidance page of the Meta Business suite:

  • I see a ‘connecting phone number to Make’ issue and it says to contact Make so the step hasn’t completed. (I have contacted Make and waiting for reply)
  • I see a message saying ‘Once the display name is approved, download the certificate to connect this phone number’

In the meantime, I sent a message to the business account but the WhatsApp Business Cloud (watch events) module does not trigger/initialise - meaning I’m not receiving messages. At this point I’m assuming the messages in the business suite are the problem?

And if so, has anyone experienced this before, and know how it is usually resolved?

Second issue is replying to messages. Because I have WhatsApp Business Cloud (watch events) running, it triggered because of the below from the WhatsApp business account:
Event: BUSINESS_VERIFICATION_STATUS_UPDATE
business_verification_status: BUSINESS_VERIFIED

However, WhatsApp Business Cloud (send a message) errored out. I’ve included the error messages. Can anyone advise on the correct parameters to use in the send a message module in order to reply?

:clipboard: Error messages or input/output bundles

Parameters
empty
Mappings:
Receiver 1. messages.from
TextCollection
Body Hi :waving_hand: I got your message. This is an automated reply.
Preview URL false
Message Type text

Error:
BundleValidationError
Validation failed for 1 parameter(s).
Missing value of required parameter ‘to’.

Welcome to the Make community!

You cannot individually run a single module if you don’t have example input data values for each required field, which you must input into the dialog box when you manually run a single module. This is because when you only run a specific module, the mapped variables in the module’s fields are null (do not contain any value), as the previous modules do not run and produce any output values. Does this make sense?

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@samliew
P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!