Zendesk APi call 404 error when redacting attachments volume 2

How To
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Hi there,

I posted a request some time ago when trying to redact attachments in Zendesk: Zendesk API call 404 error while trying to redact attachments

The case was successfully resolved and the scenario worked as intended. Now, I wanted to expand its range so that the solution is implemented for the entire team and save some time for my agents while redacting attachments.

Despite introducing a slight modification only in the “watch tickets” module to make sure that everyone’s tickets are taken into account (as opposed to mine only during the testing phase), a 404 error returned.

While testing, the sample tickets included only a single message. Now most tickets include several messages and attachments could be spread between several message rather than be included in a single one.

Could this be the issue somehow and requires some changes in the api script?

Thank you in advance for your help!

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Case solved, if anybody comes across this post looking for a solution while facing the same issue, the Iterator module needs to be placed between list tickets and make API call.

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Hello @Tomasz_First :waving_hand:

I just wanted to take a moment to appreciate you coming back and sharing the solution. I believe it will help other Makers in need. :hugs:

Thank you!

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