Affiliate Payout

[NunuNana]

What is your goal?

I got this email saying that my affiliate payout failed:

"Affiliate payout failed
Hi (name),

We attempted to send your payout of $107.92 or your currency equivalent on 12-19-2025 but the payout has failed.

To resolve this, review your Make affiliate profile and Wise account to ensure all information is correct, then request the payout again. Please note, we cannot attempt the payout again until you make a new request.

For more details, visit our Help Center.

The Customer Experience team at Make"

However, there is nothing wrong with my account. It had worked before.
This is already my second time trying. The first time, when the payout failed, I could see the “Request Payout” button on my make account. But now, the button didn’t appear in my account and it looks like the payout has been made, but it hasn’t. What can I do?

What is the problem & what have you tried?

As described above.

Screenshots (scenario flow, module settings, errors)

[Karmic]

You’ll need a minimum of 3 paying organizations for this payout to be approved. You currently have only 1 paying organization right now that is why it failed.

You’ll need to meet these two specific requirements:

>= 100$+ in commissions

>= 3 paying organizations

I hope this clears it up for you!

[NunuNana]

Thanks I know that. But it was 3 organizations and over 100$ when I requested the payout. After the failed payout I see only 4$ as the rewards to be paid and 1 organization, even though I did not receive that payout.

[Karmic]

I get it now! I thought those were your current stats in the screenshot you’ve posted. Anyway, you can contact Make support about this issue. I’m sure they’ll get this sorted out as soon as possible.

[Vadim_Ciobanu]

Selecting Vize for affiliate payouts instead of PayPal was a bad decision IMHO.

[samliew]

Welcome to the Make community!

As this is a community (peer-led) forum, we can only help with using the Make platform as intended (scenario building, troubleshooting scenario/module error messages, etc.). We cannot assist with platform/billing/account issues like these.

Contact Make Support

For account, billing, or technical issues, contacting Make support by creating a ticket is the only official option available to Make customers.

Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will be able to reach out to the external team responsible for maintaining it. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.

Search for Updates First

Before creating a support ticket, do try to look around if others are facing the same problem, and if there are further steps you can take. Here are some things you can do —

1. Check the Make Status page to see if it is an ongoing network-wide issue/outage and view any updates (example).

2. Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use:
   tags:error  bug  "not working"

How to Create a Support Ticket

If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advisable to create an account to access this page.)

^{Above: Screenshot of the Contact Support page}

After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again. Example of email subject: [#1234567] Ticket created | Technical challenge

Priority of Tickets

If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, hence tickets have to be prioritised based on the severity of the incidents and organisation’s plan. For more information about the different levels of customer support for each plan, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription pag. If you are a free customer, you can create a Pro account to get quicker support via the ticketing system.

Resolution

When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.

— @samliew

[NunuNana]

Is there a way to contact support without upgrading my plan? I just need my affiliate payouts.

[samliew]

Unfortunately not. The ticket system is the only official method of contacting support.

I’d recommend upgrading to a paid plan if you are using Make for serious business!