I am trying to allow all phone numbers to go through. I have the filter set for phone to exist or not exist but am still getting an error about number of digits but even the number that wouldn’t pass through was the correct digits. Wondering about the + for country code. What can I do so that ANYTHING put in that field will go through?
Hi @Laurie,
Welcome to the Make community!
Why even set up a filter if the purpose of it is to do no filtering?
The error is not related and points to the fact that the given number format for SDR Call Center module 6 must be between 11 — 15 digits. You should check what number is passed and what the requirements from SDR are.
Cheers,
Henk
Thanks for your help! I have the filter there because Make makes this field required so I had to put in a filter not make it so.
The phone number will becoming in different formats since its coming from different forms. Do you know if I can just make it send regardless of # of digits, blank, full… whatever. It shuts down the scenario every time which is annoying to have to go in and fix things every time that happens.
Thanks again!
The phone field is required in the SDR module, you mean? How would a filter that passes bundles where the field both exists or doesn’t exist work here?
Generally, phone numbers are between 11 and 15 characters, with a few exceptions. In order to follow these requirements, you can put a validation on the forms. You can also add the default Phone number module, that processes a specified phone number and converts it into a normalized form: https://www.make.com/en/integrations/phonenumber
Cheers,
Henk