What is your goal?
I want to send an automatic email whenever a new freemium account is registered in hubspot. I managed to send one, one time. But then I realized I had to use HTML on the email editor, that is now fixed but I havent been able to send one to an actual customer email yet.
I want the created date of a company/contact to trigger the automation.
What is the problem?
hubspot finds data - but it doesnt trigger the sending of the email.
I dont know where the problem is.
What have you tried so far?
I tried changing around the filters and input/output of data to match exactly but havent been able to produce results.
Create public scenario page
1 Like
Hey! I’ve set up similar HubSpot → email automations before - a few things to check:
**1. Is your scenario turned ON and scheduled?**
This trips up everyone at first. In Make, you need to toggle the scenario ON (bottom left corner) and set a schedule. If it’s “Immediately,” it only runs when you click “Run once.” Try setting it to run every 15 minutes.
**2. Check what “Watch Contacts” is actually watching**
The HubSpot trigger remembers where it left off. When you first set it up, run it once manually and it’ll establish a “starting point.” After that, it only picks up *new* contacts created after that point.
If you’ve been testing with contacts that already existed before setting up the scenario, they won’t trigger it.
**3. Filter timing**
I noticed you’re filtering by created date. Make sure the date format matches exactly what HubSpot returns - sometimes there are timezone/format mismatches that cause filters to silently fail.
**Quick debug tip:** Remove the filter temporarily, run the scenario manually with “Run once,” and check if the Gmail step even attempts to run. The execution history will show you exactly where it stops.
What does your scenario history show when you run it? Does it show bundles being processed, or does it say “0 operations”?