What is your goal?
To successfully connect my Facebook Page to the “Facebook Messenger” module in Make using a Page Access Token.
What is the problem & what have you tried?
Problem: I cannot create a connection. Every time I input the Access Token and click save, I immediately get a “Bad Credentials” error.
What I have tried:
Created a new Business App in Meta for Developers.
Configured the “Messenger” product and selected the “Engage with customers” use case.
Generated the Page Access Token directly from the Messenger API Settings > Access Tokens section (clicking “Generate” next to my page name).
Verified that I am the Admin (Full Control) of the Facebook Page.
Tried regenerating the token multiple times and ensuring no trailing whitespaces during copy-paste.
Despite following the official documentation, the module refuses to accept the token.
Context on my experience: I have over a year of experience successfully setting up Facebook Messenger connections on Make and have never encountered this issue before. This is the first time I am unable to establish a connection, even after deleting and recreating the Facebook App multiple times. Based on my experience and troubleshooting, I am confident that the issue is likely not on the Meta/Facebook configuration side, but possibly how the module handles the token.
Error messages or input/output bundles
UI Error Message: Bad Credentials (Red banner appears immediately after clicking Save).
Additional Context: When I tested the token in the Graph API Explorer, it sometimes returns error #100 (Object does not exist), which is strange because the token was just generated from the App Settings. I suspect there might be a permission sync issue between the new Meta App type and Make’s validation method.
Screenshots (scenario flow, module settings, errors)