Can i switch through connections depending on X value on a "Send Message" slack module?

How To
, , ,
1

If there is a tough / complex way to do it, i’m fine with it as well. So we run a call center with bunch of callers, each caller when they book a appointment send a “approval request” right now we have it going through a Admin Account but if possible we’d like it to be so it switches to that specific callers slack account

We have a formula called “Caller ID” coming off the webhook trigger and the “Caller ID” is stored with their name in a google sheets for mapping

Any help is appreciated, even a simple “not possible” :joy:

2

Hey Ash,

option 1 - send it via a bot and have the caller name be part of the message.

option 2 - use a router followed by Slack modules with the different connections. Setup filters to check the caller ID and trigger only the module for that specific connection.

3

Caller name bot is a great idea, but is there anyway to have that specific caller be notified of the replies in the thread? the two reasons to do it is:

  • the specific caller gets notified on all messages made in the thread
  • we can see the name of who made the appointment (possible through bot route)

Thanks for the response