Can't see plan updated. I have the invoice but still in free plan

Questions & Answers
#1

Can’t see plan updated. I have the invoice but still in free plan

#2

Hi @Gideon_Lahav ,

Can you try either of the following?

  • Log out , log in
  • Delete your cache of the browser
  • Use incognito mode
  • Wait a bit longer

If it still doesn’t work or show up, I suggest you make a support ticket.
Hope that helps!

~Bjorn

#3

I did all and sent 2 support ticket already, no reply

#4

Hi @Gideon_Lahav :wave:

We’ve located your tickets in the system; the support team is now looking into the issue and they will soon contact you with more information.