I’m the workspace administrator and am writing on behalf of the current account owner, name@org1.com. They’ve asked me to request a transfer of ownership to name@org2.com. Also, he does not have access to his old account. Could you please let me know:
The exact steps required to initiate and complete this ownership transfer
Any verification or documentation you’ll need from us
An estimated timeline for when the new owner will have full access
If there’s a self-service option or Knowledge Base article available, a link would be much appreciated.
For account issues like this, contacting Make support by creating a ticket is the only official option available to Make customers. You might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.
How to Create a Support Ticket
If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advised to create a new account to access this page.)
After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again.
Example of email subject:[#1234567] Ticket created | Technical challenge
Priority of Tickets
If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, therefore they have to prioritise tickets based on the organisation’s subscription plan. For more information about the different levels of customer support, you may refer to the “Support” section on the Pricing page, or on your organisation’s Subscription tab.
Resolution
When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.
Hope this helps! Let me know if there are any further questions or issues.
