Contacting Customer Support

Questions
1

:bullseye: What is your goal?

Help with subscriptions and finding out why mine isn’t activated but has been charged to my credit card.

:thinking: What is the problem & what have you tried?

I am trying to contact someone for support at Make but I am not able to see how to do that. I am only getting the help centre and generic questions. I started a free trial but have since upgraded to a subscription. It isn’t showing that on my account. I also have questions about better subscriptions but there is no live chat coming up. Where do I go? I am 2 days in and I am already super frustrated with the program.
Reached out to sales at it seem that is the only option but have not heard back.

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3

Hi @Tricia_Becker,

You can open a ticket with the Customer Care team. This community consists of Make users and enthusiasts who can help you only so far. The official Make support has access to internal systems and logs, and can help you with technical issues, bugs, and all other questions regarding Make.

It make take a day or two to get a response from the team.

Cheers,
Henk

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