Hello, I’m trying to link my tally form with Freshdesk.
I have a dropdown contains values that are similar in both.
I still get this error that the values don’t match, however, there’s no any typo differences between both
But I found that this custom field (category) is collected as (1 + the value), Is it normal? and how can I fix this issue?
I see that your mappable field is of array type that has only one item. Don’t worry (1) is only the count/position for the values. You data will remain unchanged.
There might be issue with you mapping. Please share your screenshot of mapping to ensure that.
If you require additional assistance, please don’t hesitate to reach out to us.
MSquare Support
Visit us here
Youtube Channel
The mapping is wrong, hence it is not accepting. To see what type of value the field is accepting, hover over the field name
To see what is the type of value you mapped. Hover over you value.
Similarly, you are mapping an array to a text filed. Map like this 
See the difference by hovering over the value.
Note: If you might can have more than 1 items in this array, then you will have to iterate your array.
If you require additional assistance, please don’t hesitate to reach out to us.
MSquare Support
Visit us here
Youtube Channel
Thank you so much! It worked
Glad I could help you!
If you require additional assistance, please don’t hesitate to reach out to us.
MSquare Support
Visit us here
Youtube Channel
