Duplicated Salesforce Contacts (Update vs Create)

Questions
,
1

Hi everyone,

I’m building a scenario in Make that connects Gmail → OpenAI → Salesforce.
The intended logic is:

  1. Search in Salesforce by Email (SOQL).

  2. If the contact exists → Update the record.

  3. If the contact does not exist → Create a new record.

:magnifying_glass_tilted_right: What happens now

  • The Search Records (SOQL) [#9**]** module works:

    • If the email exists → it returns the Record ID.

    • If it does not exist → it returns 0 bundles.

  • The Router is configured as follows:

    • Update branch (#11**)** → filter: exists(get(9; "Record ID"))

    • Create branch (#24**)** → set as fallback.

Problem:

  • The scenario sometimes creates duplicates (runs Create even when the record already exists).

  • On the Update branch, I often get this error:

    BundleValidationError: Missing value of required parameter 'record'

What I’ve tried

  • Filters using exists(get(9; "Id")) and also not(exists()).

  • Router with Fallback enabled and disabled.

  • Mapping the Record ID directly from Search (#9) to Update.

  • Using both simple and advanced filter formulas.

But I still face the same issues:

  • Either the Update fails due to missing record,

  • Or the Create module runs unnecessarily and duplicates contacts.

Question

What’s the correct way to design this flow so that:

  • Update runs only if the Search module returns a record.

  • Create runs only if the Search module returns no records.

  • No duplication and no missing record id errors.

If anyone can share an example (screenshot of filters or exact formula), that would be super helpful.

Thanks in advance!

Up date at 18-08-2025 at 18:46 : I find the way. Thanks anyway :folded_hands:

3

Welcome to the Make community!

We’d love to help, however, you have not provided sufficient information to demonstrate the problem that would allow us to reproduce the scenario and any issue/s and/or error/s.

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