Fail to access microsoft excel online - reauthorization does not help

How To
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1

I have a scenario that was working correctly, with two modules that operate on microsoft online excel.

They suddnely stopped working and I get the following error
[401] You do not have permissions to open this file in the browser.

The module is correctly authorized, as I can browse microsoft online’s files list, but it fails to access the spreadsheet.

Any one with any ideas how to fix ?

thanks!

2

I too am having this issue. Did you ever find a resolution?

3

Hello @rialto and @Jeff_Baker :wave:

Thanks for raising this here in the community.

Could you please try the following steps? :arrow_down:

  1. Reauthorize your Excel connection in the ‘Connections’ tab and do another test run to see if the issue persists.

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  1. If that doesn’t help, please remove the current connection and add a new one by following this guide.

  2. Make sure you have all the necessary permissions to work with this particular spreadsheet.
    ​

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4

I have the same issue, I cannot access the spreadsheet now, today morning stated to fail without any modification. Error: “[401] You do not have permissions to open this file in the browser.” @Michaela do you have another solution? erasing the previous connection an recreate doesn’t work for me.

5

Hello @Daniel_Guerrero :wave:

If recreating your connection doesn’t resolve the issue, I would recommend reaching out directly to the Microsoft support team.

I noticed that you’re already in touch with our support team, and that they’ve provided you with a specific error to share with the Microsoft team. Since it appears to be coming from their end, they should be able to help you with this.

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6

Hi

Has anyone found a solution to these problem. I also started facing these problem from today. I tried all the steps given above but it still doesn’t work.

Grateful if someone could help me.

Thanks
Artika

7

Hello there @Artika_Kumari :wave:

Although I can’t help you solve your problem I wanted to offer you a friendly piece of advice.

Generally, it’s more effective to create a new topic featuring your question rather than comment on an older one. By starting a new conversation you are more likely to get help from one of our amazing users. Remember that if you want to include some details that might be similar to this post, just insert a link and redirect users to this topic.

Thank you for keeping our community neat and tidy. :pray:

1 Like