Gmail Send Email Not Delivering

How To
1

We are using a Watch Gmail and Send and Email scenario. This scenario is set up to reply to a Google voice email in the associated email account. When the scenario runs, it shows that it is sent in our email account but it is not received by the original sender.

This is only happening with the Make.com scenario. When we reply to the original message manually, it goes through.

Any suggestions?

2

Hi @Proelite and welcome to the Make Community!

Are you asking the Make scenario to save a copy of the message when you send it? If so, do you see it in your Sent folder?

When you say “it shows that it is sent in our email account but it is not received by the original sender” is it the Make output bundle that says it? Or gmail?

If you can, share your scenario or at least the input and output bundles of the module that send the mail so somebody can inspect and see what it does.

Thanks,

L

3

@L_Duperval Thanks for the response.

The email shows in our sent folder.

Inside Make, under history, it shows that it was successful. This is the error message we are getting from Gmail:

There was a temporary problem delivering your message to 146996587458.14693634475.4qtJDkxR8P@txt.voice.google.com. Gmail will retry for 46 more hours. You’ll be notified if the delivery fails permanently.

Here is the Input/Output bundle:

[
{
“cc”: ,
“to”: [
“146996587458.12103968742.NSPJTj58Cl@txt.voice.google.com”
],
“bcc”: ,
“from”: null,
“html”: “This is an automated reply. Please email all inquiries.”,
“subject”: null,
“attachments”:

[
{
“messageId”: “9e0767c0-53fd-71c0-29f4-2ac94cb89ed9@_________.com”
}
]

4

Hmmm,

To me, the ““from”: null,” is a problem. It means that there is no email address for the sender. Either your email configuration in Make is invalid, or you use a variable to put in the “from:” field and that variable is null.

Without seeing your scenario and how you are configuring the various modules, it’s hard to tell what the problem is.

L

5

Thanks for the response. We have added the recipient email to the scenario but redacted it below. It is still showing in our sent folder within our email, but the response it not received by the original sender.

[
{
“cc”: ,
“to”: [
“14699658745.14693634475.4qtJDkxR8P@txt.voice.google.com”
],
“bcc”: ,
“from”: “—@—.com”,
“html”: “This is an automated reply. Please email all inquiries.”,
“subject”: null,
“attachments”:
}
]

Output:

[
{
“messageId”: “7b13d91b-a210-e479-cc0e-a590af78ac3b@----.com”
}
]

1 Like
6

Hi @Proelite

To determine the reason, we would need to see how the things are mapped. Coud you pelase share the screenshot??

Regards,

Msquare Automation - Platinum Partner of Make
@Msquare_Automation