How to re-process webhook?

How To
1

I have a Make scenario that listens for webhooks from Stripe.

I’m seeing a recurring problem where teh webhook is apparently received by Make, but not actioned. It appears in teh webhook looks but not in the Incoimplete executions list.

My integration has to do with subscription account creation and management, and I’ve set it up to only process event sequentially - this to avoid potential problems with subscription updates.

What not seems to be happening is that a Stripe customer.created webhook is generated and sent to Make as expected, but it silently fails. Then the next webhook for customer.subscription.created hits an error, because my scenario needs to find the Customer that should have been created in the previous step, but cannot because the previous webhook did not execute and that customer does not exist.

The problem seems to be the that webhook is not processed at all, even though it appears in the webhook logs.

What is the simplest way to ensure reliable processing for inbound webhook events?

And what is the simplest way to manually re-run a webhook event when necessary?

2

I use PostMan to send the webhook data again, copied from the Output bundle of the trigger module.

How is it not processed?

Did it hit a filter which didn’t let it through?

Or did it generate a warning or error?

To allow us to assist you with your scenario, please provide the following:

1. Relevant Screenshots

Please share screenshots of your scenario, any error messages, relevant module fields, and filters in question? It would really help other community members to see what you’re looking at.

You can upload images here using the Upload icon in the text editor:

2. Scenario Blueprint

Please export the scenario blueprint file to allow others to view the mapped variables in the module fields. At the bottom of the scenario editor, you can click on the three dots to find the Export Blueprint menu item.

3. Output Bundles of Modules

Please provide the output bundles of the trigger and other relevant modules by running the scenario (or get from the scenario History tab), then click the white speech bubble on the top-right of each module and select “Download input/output bundles”.

A. Upload as Text File

Save each bundle contents in your text editor as a bundle.txt file, and upload it here into this discussion thread.

B. Insert as Formatted Code Block

If you are unable to upload files on this forum, alternatively you can paste the formatted bundles.
These are the two ways to format text so that it won’t be modified by the forum:

  • Method 1: Type code block manually

    Add three backticks ``` before and after the content/bundle, like this:

    ```
    content goes here
    ```

  • Method 2. Highlight and click the format button in the editor

Providing the input/output bundles will allow others to replicate what is going on in the scenario even if they do not use the external service.

Following these steps will allow others to assist you here. Thanks!