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This could be intermittent server issues on the external service.
Handle errors so scenarios don’t stop.
You might want to add some error handling to your modules to handle exceptions, so the failing module(s) can automatically be retried or ignored. By handling any errors by adding a “Error handler” to the module, the scenario won’t throw an error and get turned off.
Error directives can only be added to an error handler route.
1. Right click and select “Add error handler”
2. Error handlers will appear
For more information on error handling, see:
Contact Make Support
For technical issues or bugs like this, contacting Make support by creating a ticket is the only official option available to Make customers.
Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will also be able to reach out to the developer. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.
Search for Updates First
Before creating a support ticket, do try to look around if others are facing the same problem too. Here are some things you can do —
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Check the Make Status page to see if it is an ongoing network-wide issue/outage, and view any updates of internal investigations (example).
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Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use:
tags:error bug "not working"
How to Create a Support Ticket
If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advised to create a new account to access this page.)
After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again.
Example of email subject: [#1234567] Ticket created | Technical challenge
Priority of Tickets
If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, therefore they have to prioritise tickets based on the organisation’s subscription plan. For more information about the different levels of customer support, you may refer to the “Support” section on the Pricing page, or on your organisation’s Subscription tab.
Resolution
When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.
Hope this helps! Let me know if there are any further questions or issues. P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!
— @samliew
