Be aware of this company. I paid $115 for the “core” plan, but they did not upgrade it. it still shows i reached the limit. It’s been 2 days. I don’t know how to get my money back.
Welcome to the Make community!
For technical issues like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). Alternatively, you should be able to send an email to helpdesk@make.com and support@make.com and it should create a ticket. After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Did you know, the concepts of about 70% of questions asked on this forum are already covered in the Make Academy. Investing some effort into it will save you lots of time and frustration using Make later!
I did already. But no response.
What a joke! They don’t have customer chatbot, live agent or phone support. Their AI assistant cannot help either with billing questions.
I have been emailing helpdesk@make.com since yesterday. it looks like they don’t care about the customers’ concerns.
@Michaela ^ any suggestions?
Hello @Ali_Baba
I am very sorry to hear about the difficulties you are facing.
As mentioned earlier by @samliew, billing inquiries are best handled by our Support team, because they have the necessary tools and processes to assist you effectively. Just to clarify, the community does not have access to your account information, so we cannot provide the specific help you need in this matter.
That being said, it’s good to hear that you have already created a support ticket. I am very sorry for any delay you are experiencing, but please rest assured that someone will be in touch with you shortly to assist with this issue.
Once again, I apologize for the inconvenience. Thank you for your patience and understanding 
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