So I want to pass a value indicating if a call got picked up or not.
The first ways I can think of would be: if minimum amount of time for a call is:
{{if(1.call_duration_seconds + “<60”; “NO_ANSWER”; “COMPLETED”)}}
but that didnt work
The second way is preferable, but I’m not sure how to accomplish it
if 1.call_transcript Contains “Caller:” 3 times (Meaning the caller spoke three different times) with in it then set it to “COMPLETED”
Thanks for your help