Hi @Michaela
yes we sort out the issue main issue was the filter was not setup right .
we setup the filter that if the comment was made from own account do not proceed with that
thank you
so after all this time the issues was just the filter here is it all working for anyone that needs it
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@Michaela wouldn’t let me reply as I’m a new user but yes very helpful thank you again to @CodexSolutions for the hand
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Heya again @Josh_TG 
Thanks so much for sharing the extra information! This is super valuable and 100% appreciated 
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