Instagram Business - Watch events bug?

Hi Everyone!
I’m trying to track Instagram mentions but I don’t know if I’m doing something wrong, it’s missing some permissions or if it’s a bug.

I’ve connected the account owner to Make and I’m able to see the right Instagram that I want to track.


I’m also able to select “Mentions”, but when I choose “Show address” nothing happen.

When I tag or mention the account, the webhook is not triggered. I’ve tried mentions, comments but neither, it doesn’t work, it’s like it’s not connected.

Any clues?
I aprecciate your help.

Welcome to the Make community!

  1. Is the scenario turned on?
    Screenshot_2023-09-30_150946

  2. Do you see this message / are there any queued items in the Webhook queue?
    Screenshot_2023-09-30_150921

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Hi thanks for your answer.
1-Scenario is ON
2-No, there is NO queue.

I think there is a bug, because I can’t see the address when I click on “show address”

If you get it running, does it trigger once?
Because I get it running while a see (my) page, but it triggers in a loop, and do the action several times.

It’s still not working. I’m sure that i make everything good, and trigger does not work. Anyone can fix it?

Welcome to the Make community!

While it’s tempting to hop onto an existing thread, a more effective approach would be to start a new topic just for your question. Why? It helps community experts find and respond to your query quicker, and keeps our space organised for everyone. If you start a new conversation you are also more likely to get help from other users. Thank you for understanding and keeping our community neat and tidy.

Let’s click that “New Topic” link in the top-right of the header and submit your question there!

Screenshot_2023-12-19_091207

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